ARRIVALS
Reservations are highly recommended to allow the spa team to provide the optimal experience. To reserve please contact bermuda.spa@rosewoodhotels.com. It is highly recommended that guests arrive 15 minutes prior to appointment time. After your Spa experience, we invite you to relax at the reflection pool where you may enjoy a healthy lunch which can be ordered upon check-in for your treatment.
SPA AMENITIES
Guests will be supplied with amenities including bathrobes, sandals, and bottled water. Guests will be assigned a locker to store personal belongings. Please note space is limited. Towels are offered throughout the spa and disposable underwear is available for all body treatments. Facilities include separate men’s and women’s locker rooms with relaxation areas, steam rooms, and vanities stocked with a variety of toiletries. The fitness center also features saunas. Following a spa treatment, guests are welcome to relax by the reflection pool. Upon check-in for a treatment, guests will have the option of ordering from a healthy spa lunch menu, which can be enjoyed by the reflection pool.
SERVICE CHARGE
A 17% Service Charge, based on the "Retail Value" of the treatment or service will be added on at spa billing upon check-out. This applies to special offers with discounted pricing, where the service charge will be based on the retail value listed, unless otherwise noted.
ETIQUETTE
The spa environment is one of tranquility and relaxation. In consideration of other guests, the spa requests that all visitors speak in a quiet voice and switch off mobile devices. If using headphones, the volume level should not be audible to other guests. The spa is a non-smoking zone.
SPECIAL REQUESTS
Guests will be properly draped by trained professionals throughout treatment. Guests are encouraged to request a specific technician if desired and to feel free to make requests to improve the spa experience, such as adjustments to lighting, sound, temperature, or technique.
IN-ROOM TREATMENTS
In-room treatments are available on a request basis, please contact the spa to curate your in-room treatment experience.
HEALTH
Guests are asked to please refrain from shaving before all body treatments and men’s facials. To maximize the benefits of a spa experience, guests should inform attendants of any health issues, allergies, or injuries that may make the treatment chosen unsuitable, so that safer alternatives may be suggested.
PREGNANCY
Specially designed treatments for expectant mothers are available, and attendants will be happy to assist guests in selecting suitable treatments for this special time. Pregnant guests should be beyond their first trimester, and it is highly encouraged that guests consult with their physicians prior to booking any spa services.
CHILDREN
Spa areas are reserved for guests 16 years or older. Children are allowed in the spa by appointment only and must be accompanied by an adult during their visit.
CANCELLATIONS
Cancellation must be received at least 24 hours prior to the appointment time to avoid a full-service charge.
LOSS OR DAMAGE
The spa cannot be held responsible for any loss or damage to personal items and valuables during a visit. Guests should refrain from wearing jewelry or valuables to the spa.
CONFERENCE, CORPORATE & GROUP PACKAGES
The spa offers a variety of treatments, packages, and group rates. Please contact the spa for information, terms, and conditions.
APPOINTMENTS
Currently, guests and members are highly encouraged to schedule in advance by emailing bermuda.spa@rosewoodhotels.com. Credit card and contact details are required at the time of reservation to guarantee external bookings.
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