Last Updated: 8 June 2023
1 INTRODUCTION
1.1 This Cookie Policy applies to any website or service (collectively “Services”) of Rosewood Hotel Group and its affiliates that links to this policy or incorporates it by reference. The terms “Rosewood”, “we”, “us” as used in this Cookie Policy collectively refer to Rosewood Hotel Group and its affiliates.
2 WHAT IS COOKIE?
2.1 Rosewood uses cookies and other technologies to enable features at the Services, in e-mails or e-mail advertisements, or in advertisements on other Services (hereafter referred to as “Cookies”). A Cookie is a small text file that stores Internet settings. Almost every website uses Cookie technology. Cookies, among other things, speed navigation through our Services, keep track of information so that you do not have to re-enter it each time you visit our Services, help us provide you with customized content and allow us to learn about your visit. We also use web beacons (also called web bugs, pixel tags, or clear GIFs) primarily to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Services. Web beacons also help us measure the effectiveness of our online advertising and/or e-mail campaigns by, for example, counting the number of individuals who visit our Services or the number of individuals who open or act upon an e-mail message. Some of the information we collect using web beacons may be personally identifiable. We may combine this information with other Personal Data we have collected about you to better tailor our marketing or Services content to you and may use this information for other purposes, such as internal research.
2.2 Some Cookies require your consent, while others are exempt.
2.2.1 Cookies exempt from consent: Strictly necessary Cookies guarantee functions without which you would not be able to use the Services as intended. They are stored on your computer during your current browser session. Your consent is not required for strictly necessary Cookies.
2.2.2 Cookies subject to consent: Other Cookies that are not strictly necessary to use the Services still fulfil important tasks. Without these Cookies, we may not be able to provide certain functions intended for your convenience on our Services, such as your personal settings or automatic filling in form functions.
2.3 First-Party Cookies: Some of the Cookies are used exclusively by Rosewood, and therefore are called “first-party Cookies”. These Cookies include functional Cookies to remember a user’s language selection or performance Cookies to identify repeated website visits from the same user. Other permanent Cookies include those use to improve the user experience on our Services, including recording whether a user closed an auto pop-up message so that we do not display it again.
2.4 Third-Party Cookies: Rosewood uses third-party service providers for analytics and to help us manage, carry out and improve our advertising, including Adobe, Facebook, Google, Microsoft Clarity, Sojern, Triptease, Xandar, and Microsoft. These parties may set Cookies to help us collect information and provide you with advertisements that we believe would be relevant for you. These third parties also may assist us by providing certain statistical and analytics information in relation to our marketing practices.
2.5 Types of Cookies We Use. Rosewood uses four types of Cookies: strictly necessary Cookies, performance Cookies, functional Cookies, and Cookies for advertising purposes.
2.5.1 Strictly necessary Cookies are essential in order to enable you to move around the Services and use its features. These temporary Cookies only last as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Services. Without these cookies, services you have asked for cannot be provided – for example, remembering previous actions (e.g. entered text) when navigating back to a page in the same session, showing a version that has a broad-band-related data quantity corresponding to that of the Internet connection you are using and guaranteeing that, when you change pages, the function of changing from http to https takes place. Cookies of this type also store your decision regarding the use of Cookies on our Services. Once you close your browser, these Cookies disappear.
Cookie Name |
Type |
Purpose |
_uetvid |
First Party |
Store and track visits across websites to store |
AWSALB |
First Party |
AWS ELB application load balancer |
s_ips |
First Party |
This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions |
OptanonConsent |
First Party |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor |
at_check |
First Party |
Used to determine if a visitor supports cookies. Set each time a visitor requests a page |
OptanonAlertBoxClosed |
First Party |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information |
AWSALBCORS |
First Party |
This cookie is managed by AWS and is used for load balancing. Used by AWS to maintain session |
s_tp |
First Party |
This cookie measures a visitor’s scroll activity to see how much of a page they view before moving on to another page. |
***_access_token |
First Party |
This cookie is associated to the ability to login to a user account |
***_curency |
First Party |
This cookie stores the default storefront currency and updates on user preference |
***_curencySymbol |
First Party |
This cookie stores the default storefront currency symbol and updates on user preference |
***_currency_formatter |
First Party |
This cookie stores the default storefront currency format and updates on user preference |
***_decimal_points |
First Party |
This cookie stores the default storefront currency decimal configurations and is considered in exchange rate application |
***_order_token |
First Party |
This cookie is created on adding an item to the cart and tokenises the cart |
***_preferred_store |
First Party |
This cookie stores the default storefront for a URL and updates on user preference |
***_roles |
First Party |
This cookie is associated to role of an account, i.e. customer, publisher, etc. |
***_store |
First Party |
This cookie defines the current store id |
***_storeCode |
First Party |
This cookie is set to the current store code |
***_storeSymbol |
First Party |
This cookie is set to the current store name |
_glo_spree_session |
First Party |
This cookie is generated on accessing the site to identify the current session |
stsservicecookie |
Third Party |
This cookie is set by Microsoft for secure authentication of the users’ login details. |
f5avraaaaaaaaaaaaaaaa_session_ |
Third Party |
This cookie is associated with F5's BIG-IP product set and is an integral part of load balancing. It is used to store the user's session in order to identify it in the application's traffic. |
apisession |
First Party |
Essential to maintain state of the web application. |
m |
Third Party |
This cookie is set by Stripe and assists in fraud detection. |
buid |
Third Party |
This cookie is set by Microsoft for secure authentication of the users’ login details. |
NSESSIONID.sig |
First Party |
This cookie is used for session management in J2EE web applications for HTTP protocol. |
fpc |
Third Party |
This cookie is set by Microsoft for secure authentication of the users’ login details. |
TEST_AMCV_COOKIE_WRITE |
First Party |
Determines whether the user has accepted the cookie consent box. |
MSFPC |
Third Party |
This cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes. |
x-ms-gateway-slice |
Third Party |
Azure Active Directory B2C authentication- related cookie. |
*** are unique three-digit code associated with the storefronts that correspond with the currency of your gift card, or a specific hotel as unique identifier. For example, the number 258 refers to Global USD Gift Card site. The following three-codes are used HKD– 291; US – 258; EUR – 292; GBP – 289; CAD – 290; Rosewood Crillon-283; Rosewood London- 320; Rosewood Phnom Penh-288.
2.5.2 Performance Cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Services and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. These Cookies do not save information that would allow the user to be directly identified. The collected information is aggregated. These Cookies are used exclusively to improve the performance of the Services, and with it the user experience.
Cookie Name |
Type |
Purpose |
RT |
First Party |
The roundtrip (RT) Boomerang cookie is used by Akamai to measure page load time and/or other timers associated with the page |
mbox |
First Party |
Cookie set by Adobe SiteCatalyst analytics software - used for measuring the performance of page content using A/B split testing |
s_ppv |
First Party |
Adobe Site Catalyst cookie. |
s_dfa |
First Party |
This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite |
s_cc |
First Party |
Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser |
_ga |
First Party |
This cookie name is associated with Google Universal Analytics . This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years. |
_gid |
First Party |
This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited and use to identify the user |
_gat_gtag_UA_235979524_1 |
First Party |
This cookie name is associated with Google Universal Analytics. It is used to throttle the request rate. |
_hjAbsoluteSessionInProgress |
Third Party |
This cookie is set by Hotjar and is used to store unique visits. |
_utmv######### |
First Party |
Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
_hjIncludedInSessionSample_455658 |
Third Party |
This cookie is set by Hotjar and is used to collect statistics on the visitor's visits to the website. |
SM |
Third Party |
This is a Microsoft MSN 1st party cookie which is used to measure the use of the website for internal analytics. |
_hjSessionUser_455658 |
Third Party |
Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
_hjFirstSeen |
Third Party |
Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time. |
s_campaign |
First Party |
This cookie is used by Adobe Marketing Cloud to determine whether a particular campaign led to a user's activity on the site. |
CLID |
Third Party |
This cookie is set by Microsoft in order to identify the first time Clarity saw this user on any site using Clarity. |
_hjCookieTest |
Third Party |
This cookie checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. |
ai_session |
Third Party |
This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie. |
_hjSession_455658 |
Third Party |
A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. |
_hjTLDTest |
Third Party |
When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. |
ln_or |
First Party |
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. |
2.5.3 Functional Cookies enable the Services to save information which has already been entered (such as usernames, languages choices, and your location), so that it can offer you improved and more personalized functions. For example, when you book a room, our Services can offer you local tax information if it uses a cookie to remember the region in which you are currently located. Functional Cookies are also used to enable features you request such as playing videos. These Cookies collect aggregated information and cannot track your movements on other websites.
Cookie Name |
Type |
Purpose |
triptease-user-id |
Third Party |
Used to understand behaviour of a user across hotel websites See Triptease Privacy Policy for more. |
triptease-session-id |
Third Party |
Used to determine if a visitor supports cookies. Set each time a visitor requests a page. See Triptease Privacy Policy for more. |
wfeSessionId |
Third Party |
This cookie is necessary to enable a Power BI session, a Microsoft tool that helps visualize data. |
RedirectToThinEmbed |
Third Party |
This cookie is used to embed Microsoft Stream videos. |
cf_use_ob |
Third Party |
This cookie is associated with sites using CloudFlare. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information. |
X-Mapping-xxxxxxxx |
Third Party |
The X-Mapping cookie is associated with the Stingray Traffic Manager platform from Riverbed, which is a load balancing application for high traffic web services and sites. Used to route data and page requests to the correct server where a site is hosted on multiple servers. |
__ysuid |
Third Party |
This cookie is set by Youku video player in order to check if certain features or preferences have been selected by the user. |
__cookie_test_key__ |
Third Party |
This cookie is used to embed Microsoft Stream videos. |
2.5.4 Cookies for advertising purposes are used to display advertisements to users that are more targeted and adapted to their interests. They also are used to limit the frequency with which an advertisement appears and measure the effectiveness of advertising campaigns. They register whether a person has visited a website or not. This information may be shared with third-parties advertisers. Cookies for improving target group appeal and advertising are often linked with page functionalities of third-party providers.
Cookie Name |
Type |
Purpose |
[Cookie does not have a name] |
Third Party |
This domain is owned by Facebook, which is the world's largest social networking service. As a third-party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. See Meta Privacy Policy for more. |
_fbp |
First Party |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. It identifies browsers for the purposes of providing advertising and site analytics services and has a lifespan of 90 days. |
AMCV_520F4FF05ED75D5E0A |
First Party |
This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services. |
MUID |
Third Party |
This domain is owned by Microsoft - it is the site for the search engine Bing. This domain is associated with Microsoft Clarity. See Microsoft Privacy Policy for more. |
apnid |
Third Party |
The 'NID' cookie is used to show Google ads in Google services for signed-out users See Sojern Privacy Policy for more. |
_uetsid |
First Party |
This cookie is used by Bing Ads to determine what ads should be shown that may be relevant to the end user perusing the site. |
ttdid |
Third Party |
Sojern analyzes the complete user's path to the path of its travel purchase See Sojern Privacy Policy for more. |
aam_uuid |
First Party |
Adobe Audience Manager - data management platform uses these cookies to assign a unique ID when users visits a website. |
AMCVS_520F4FF05ED75D5E0A |
First Party |
This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier. |
gid |
Third Party |
The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. See Sojern Privacy Policy for more. |
anj |
Third Party |
This domain is owned by AppNexus Inc., which is acquired by Xandr Inc. and further acquired by Microsoft. The company provides a range of online advertising technology and services. See Xandr Privacy Policy for more. |
_clsk |
First Party |
For advertising purpose in user tracking |
_clck |
First Party |
For advertising purpose for tracking user on a page |
_gcl_au |
First Party |
To store and track conversation. It takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page. |
_schn1 |
First Party |
This cookie is set by Snapchat for retargeting purposes. |
OMGSession |
Third Party |
This cookie stores a session ID to enable measurement and analytics data of performance marketing campaigns related to Optimise Media. |
SUV |
Third Party |
This cookie is set by Sohu to display personalised user marketing on other websites. |
dc-adv |
Third Party |
This cookie is used to improve advertising for website visitors. It can redirect more relevant advertisements to the visitor, and helps improve reports on campaign performance. |
narrowcast |
Third Party |
This cookie is set by Navis to assist in its Narrowcast campaign tracking software. |
reduplicate_cookie |
Third Party |
This cookie is set by WeChat in order to display personalized marketing on other websites based on your transactions. |
T00700 |
Third Party |
This cookie is set by iQIYI, an online video platform. |
ab_bid |
Third Party |
This cookie is set by Baidu. The company provides advertising technology and services. |
Third Party |
||
_scid_r |
First Party |
This cookie is set by Snapchat to assist with visitor identification. |
ab_jid |
Third Party |
This cookie is set by Baidu. The company provides advertising technology and services. |
BMAP_SECKEY |
Third Party |
This cookie is set by Baidu. The company provides advertising technology and services. |
_vz |
Third Party |
This cookie is set by Vizury, a commerce marketing and retargeting platform. |
OMG-Channel-1981738 |
Third Party |
This cookie stores campaign referral information to enable measurement and analytics data of performance marketing campaigns related to Optimise Media. |
T00404 |
Third Party |
This cookie is set by iQIYI, an online video platform. |
OMGID |
Third Party |
This cookie stores an anonymized user ID to enable measurement and analytics data of performance marketing campaigns related to Optimise Media. |
X-AB |
Third Party |
Cookie associated with embedding content from Snapchat. |
cm_cookie |
Third Party |
This cookie is set by WeChat in order to display personalized marketing on other websites based on your transactions. |
_pinterest_ct_ua |
Third Party |
These cookies allow users to share pictures via Pinterest / the "Pin It" button, and Pinterest can collect statistical information about usage of their service. |
3 HOW TO CONTROL AND DISABLE COOKIES
3.1 At any time, you may visit our Privacy Preferences Center to withdraw your consent or amend your cookie settings. You can also disable Cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can also visit http://www.aboutcookies.org for more information on how to manage and remove Cookies across different browsers.
3.2 Please be aware, however, that if you turn off Cookies, you may not be able to take full advantage of all of our Services’ features.
3.3 For more information regarding targeted advertisements and/or to opt out of automatic collection for these purposes, please visit http://www.aboutads.info/choices/ or http://www.networkadvertising.org/managing/opt_out.asp. Within the EU and Canada the local DAA organisations operate a similar “ad choices” scheme: see http://www.youronlinechoices.com (Europe) and http://youradchoices.ca/ (Canada). You can also review choices relating to Cookies used for behaviorally targeted advertising by visiting http://www.youronlinechoices.com. If you opt-out of these targeted advertising Cookies, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out. If you use multiple devices or browsers, you will need to opt-out each browser or device that you use.
You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: (click here https://tools.google.com/dlpage/gaoptout?hl=en-GB).
To disable Adobe’s “Flash Cookies,” you can adjust the setting of your Flash player to block “Flash Cookies” using the tools contained in your website storage settings panel. More information can be found on Adobe’s website.
4 WHICH ROSEWOOD ENTITY IS USING COOKIES
4.1 Rosewood Hotel Group will be responsible for your personal data provided to, or collected by or for, our Services.