The safety and wellbeing of the Resort’s guests and associates remain the utmost priority and Rosewood Mayakoba will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care global health and safety program to ensure the protection of all those who visit.
Rosewood Mayakoba requires all guests to wear face masks in all common areas of the resort (any area where there are other guests or associates). Along with face masks and temperature screening, the Resort also encourages all guests to keep physical distancing from other guests not in their own party. Employees are required to wear job-related personal protective equipment (face masks, gloves, face shields). We appreciate everyone’s support in following these guidelines to minimize the risk for guests and associates.
U.S./MEXICO BORDER UPDATE
According to the latest communication from the U.S. Department of Homeland Security, the U.S./Mexico border closure does not apply to air, freight rail, or sea travel between the United States and Mexico, it only applies to land borders (passenger rail, passenger ferry travel), and pleasure boat travel between the United States and Mexico. There is no quarantine required for travelers when coming into Mexico or returning to the United States. These restrictions are temporary in nature and shall remain in effect until further notice.
For immediate questions, please call the Rosewood Mayakoba reservations department at (toll free from U.S. or Canada) +1 (877) 737-7538 or +52 (984) 875-8000.
Please click here for the latest updates from Rosewood Hotels & Resorts regarding booking & cancellation policies.
Thank you for your patience, flexibility and understanding during this unprecedented time. We look forward to welcoming you to Riviera Maya very soon.
