At Rosewood Hotel Group, your privacy is important to us. Depending on where you reside, you have certain rights to your Personal Data, including the right to:
If you are a resident in the European Union (“EU”) or European Economic Area (“EEA”), you also have the right to, rectification, restriction of processing, data portability, and to object to the processing of your Personal Data.
If you are a California consumer, you may submit an access, correction, deletion or Shine the Light request. You may also opt-out of the sale or sharing of your personal information by adjusting your Cookies setting.
If you are a resident in Mainland China, you also have the right to, rectification, restriction of processing and data portability of your Personal Data and the right to withdraw your consent.
For more information about these Privacy Rights, please visit our<<Privacy Policy>>.
This page provides you with more information about how to exercise your Privacy Rights with Rosewood.
HOW CAN I EXERCISE MY PRIVACY RIGHTS?
There are several ways you can exercise your Privacy Rights:
ROSEWOOD HOTEL GROUP 2909 Cole Ave, Ste. 303, Dallas, TX 75204, U.S. Attn: Legal Department |
ROSEWOOD HOTEL GROUP 21/F K11 Atelier. 728 King’s Road, Quarry Bay, Hong Kong SAR Attn: Legal Department |
DO YOU CHARGE FEES WHEN I EXERCISE MY PRIVACY RIGHTS?
Rosewood generally discloses and delivers the Personal Data you request about you or on behalf of someone else free of charge. Please note that in certain circumstances and to the extent permitted by applicable law, Rosewood may charge a reasonable fee based on administrative costs. We will inform you before imposing any such fees, as permitted under application law, e.g., in the EU, when you request further copies of your data following a request.
VERIFICATION PROCESS
Your privacy and information security are important to us. For this reason, we verify your identity or authority to make the request and confirm the Personal Data relates to you, or others, if you are an authorized agent.
Accordingly, Rosewood collects your name, email address and phone number to verify your identity. Upon receiving your request, we also contact you via email and/or other secured communication channel to verify your identity by asking you additional security questions in order to match to your identity with the data we maintain about you.
Please note that, if we cannot verify your identity, we are not obligated to provide you or your Authorized Agent information regarding your Personal Data.
For Your Security
Rosewood does not collect sensitive information, such as your full credit card details, social security or national identification number, to verify your identity. Please do not send Rosewood sensitive information and be aware of any phishing scams or fraudulent calls requesting such information from you.
While we maintain commercially reasonable safeguards to protect your Personal Data, no method of transmission is 100% secure and we do not guarantee or warrant that your Personal Data is under absolute security with the existing security technology.
SUBMITTING REQUEST VIA AN AUTHORIZED AGENT
You may also exercise your rights via an authorized agent (“Authorized Agent”).
An Authorized Agent can be a third party that you authorize to act on your behalf, such as a third party with power of attorney.
If you are a resident of California, an Authorized Agent can only be a person or a business entity that you authorize to act on your behalf to submit a verifiable consumer request related to your personal data.
When an Authorized Agent is submitting a request on your behalf, we will require such Authorized Agent to provide evidence of their entitlement, e.g., a written permission, declaration or affidavit demonstrating that they have authority to make the request on your behalf, and the Authorized Agent would have to verify their own identity directly with us.
DISCLOSURE OF PERSONAL DATA
Once we have verified you or your authorized agent’s identity, we will disclose the specific pieces of Personal Data we collected about you, which will be made in writing and delivered through your account with us, if you maintain such an account. If you do not maintain an account with Rosewood, we will provide such information by mail or electronically, at your option, in a readily useable format that allows you to more readily transmit the information from one entity to another entity.
TIME PERIOD TO RESPOND
Upon receiving your request, we will confirm receipt of your request as soon as possible, but in any case, within ten (10) days, and provide information on how will we process the request (if applicable).
In the time period allotted under applicable law, we may contact you to:
Appeal Rights
If your request to exercise a Privacy right is denied you may appeal that decision by contacting us at privacy@rosewoodhotelgroup.com
For California Consumers
For Residents in Mainland China
We will reply to your request of exercising your data subject rights without undue delay and at the latest within thirty (30) days upon the receipt of the request. If your request is for cancellation of account, we will reply we will reply to your request of exercising your data subject rights without undue delay and at the latest within fifteen (15) working days upon the receipt of the request.
For Residents in the EU/EEA and any other applicable privacy legislation(s)
We will comply with any request without undue delay and at the latest within one (1) month of receipt of the request. If required, we may extend the time to respond by an additional two (2) months and will inform you of the reason(s) why the extension is necessary within the first month of receiving your request.
Please click here to submit a request to exercise your privacy rights.