Taxes
Room Rates are subject to a 16% sales tax, a 5% occupancy tax and 15% service charge.
Deposit & Cancellations
Reservations must be guaranteed with a two-night deposit on a credit card at the time of booking.
For stays between January 2 and April 20, 2025, Cancellations made within 21 days before arrival will be charged 2-night stay plus tax and service charge.
For stays between 21 April 2025 and 18 December 2025, cancellations made within 14 days before arrival will be charged 2-night stay plus tax and service charge.
For stays between 19 December 2025 and 1 January 2026, a two-night deposit is required at the time of booking. Full and final payment is required 90 days prior to arrival. Cancel 90 days prior to arrival to avoid 100% penalty plus tax and service charge.
Amendment, cancellation and no show will be subject to an entire stay room charge plus surcharges.
Amendments made to stay dates are subject to a rate adjustment at the time of making the change.
Arrival & Departure
Check-in is from 3 p.m. on the day of arrival and check-out is at 12 noon on the day of departure.
For arrivals prior to check-in time, pre-registration conditions may be requested in order to guarantee the room. A fee may apply.
Changing facilities are available for early arrivals and late departures.
Transfers
One way arrival airport or departure transfer from Puerto Vallerta International Airport to hotel by luxury private transportation.
Additional Person Policy
Mandarina is a child-friendly resort and offers a range of services for children of all ages. Children 12 years and under may stay in their parent’s room in existing bedding at no additional cost, USD100 charge applies for any third person 13 years old and above staying in the room. Based on maximum occupancy per accommodation.
Pet Policy
Pets are allowed up to 22 lb. Pets on a leash are welcome throughout the property, except at the restaurant, spa, fitness center, beach and pool areas. Certified service animals are exempt.
Smoking Policy
Mandarina, A Rosewood Resort has implemented a smoke-free policy as a commitment to providing a safe and healthy environment for guests and associates alike. Our smoke-free policy applies to cigarettes, cigars, pipes (including electronic and e-cigarettes), and vape pens or e-cigars.
Drones Policy
The use of unmanned aerial systems is strictly prohibited on or above resort property.
