PRESS KIT
A native of Mexico City, Mexico, Monica is a well-respected hotelier with 22 years of hospitality experience. She started her career in 2000 at The Ritz-Carlton Hotel Company in the reservations department. She was later recruited to be a part of the pre-opening team of the One & Only Palmilla where she took on a variety of executive-level roles during her tenure before joining Rosewood Mayakoba in 2013, initially as director of guest relations and then promoted quickly to rooms division manager. In April 2019, Monica joined Rosewood Baha Mar as resort manager.
“Monica’s resiliency and dedication to guiding her team through the challenges of the past few years demonstrate an unwavering commitment to the wellbeing and safety of our associates and guests, and in turn her status as a trusted leader. During the last two years, she has been instrumental in Rosewood Baha Mar’s successful recovery through her thoughtful approach to reimagined guest services, programs, and policies that adapt to the post-pandemic traveler’s needs. We are proud to reward her for her hard work and look forward to the property’s continued accomplishments under her leadership,” says Caroline MacDonald, Senior Vice President of Operations, Americas.
“I have enjoyed every step of my hospitality journey and am honored to be the first female managing director at Rosewood Baha Mar. In my new role, I will continue to lead, empower, and mentor our associates so they can find their calling and create moments of magic for our guests,” adds Monica.
Monica graduated from the Universidad La Salle in Cancun, Mexico, known for its academic excellence and empowering community engagement, with a bachelor’s degree in business administration. First in her graduating class, she received high honors along with the Gold Medal for Excellence.
